Charing Surgery

Charing Surgery 2017-09-27 Person 5 5 0

Hello, I had a procedure done today and Dr. W. Warrkow and his nurses were absolutely lovely. He discussed what is have done, did a diagram and explained it to me. Made me feel very at ease, actually made me laugh and really lovely.

Charing Surgery 2017-08-28 Person 5 5 0

My experience at Charing was excellent

Charing Surgery 2017-07-18 Person 2 5 0

Some of the doctors are great but the booking system is awful so there is generally no choice in which doctor you get. The 'call back's system is very unclear and also means you are tied to your phone for the whole day. Waiting times are also often unacceptable as previously I've waited over an hour for a standard booked appointment.

Charing Surgery 2017-07-10 Person 5 5 0

I was referred to this surgery from my own practice at Wye due to availability of dates for doing the operation. I am tempted to request a transfer permanently.

Charing Surgery 2017-06-26 Person 2 5 0

The practice operates a very inefficient booking system whereby all appointments are made by ringing in the morning or afternoon to get on a list for a triage callback for a doctor that same morning or afternoon. It is not possible to get on an afternoon list by calling in the morning and not possible to get on any list by physically going to the counter. This, however only achieves a callback, which will inevitably be late and if it results in a telephone appointment 2 or 3 weeks away that call appointment might happen an hour after the booked time. How can it be more efficient for doctors to triage every call, even for less urgent appointments, instead of just spending the time seeing people? It looks more like a system aimed at avoiding face to face contact where possible. If they cannot cope with the numbers perhaps the practice is too big. It is no wonder people go to A&E!